JAGS
Hooked
This was my experience. The guy I talked to said we need you to either destroy the product or send it back to us because we don't want the old one to be sold or used somewhere else. My has been sent and will be here Thursday and then I will just send them pics that I destroyed my old version. They have a CC on file from me so if I can't prove it is destroyed or returned they will charge my CC. I will report back once I get the new version installed. So far they have handled this situation very satisfactorily for me.
Wholly crap! They wont do a recall, but they will go to this extent when a customer inquires. Wow.....just WOW.