Sorry in advance for the rant!
Dealers drive me up the wall.
10,800 miles and I'm leaking oil from the rear main seal. Take it in, leave it, no loaner, leave for the weekend and come back to find out they took the liberty to change my oil, replace filters and charge me for it. Say they had to change oil because there was not enough oil left in the engine since it leaked out. They said they could not cover the oil change under warranty. I said I'm not paying for it. They proceed to tell me to take it up with FCA directly. (I know how that conversation would go). So I have the service advisor explain to me the difference in what they would do if there was enough oil left in the engine.
He said they would just put it back in the engine and done.
So I said all you are changing me for is the oil itself and no labor?
He said no, for the full oil change.
(I'm starting to get perplexed)
He then says he called me and left a message that he needed to change the oil over the weekend. I was out of the country so I didn't get that message.
I asked him if he took the liberty to do a full oil change on his own without permission from me and he said yes. Then he replaced my oil change needed at 13,000 miles sticker (I just changed the oil less that 500 miles earlier) with his own and said he didn't see the sticker and didn't know the oil was just changed.
I told him to leave and asked the cashier for a manager. She called him, mentioned the techs name, and that I didn't think I should pay for an oil change because of a warranty issue. Looked at me, smiled and handed me the keys and said I was good to go. It's like they knew the whole time and we're just trying to screw me... Grrr
Rant over.
Happy to have her back.