Ddays
Hooked
Something EXTREMELY important to remember when dealing with issues requiring you to take a vehicle in for repairs at a dealership:
if this is a recurring issue, you MUST use the same language when you give a description to the tech taking your car in. Make sure you keep every report they give you and refer back to in on subsequent trips back to the dealer. Use the same language if it's the same problem. And this is the most important part: make sure you read the report the tech gives you on these later visits to make sure that he wrote down exactly what you told him before you drop the vehicle off. If this is recurring issue they will try to change the wording and description so that if it comes down to a legal claim, they can say that based on the descriptions in the tech reports the issues are separate and not related. Make sure you tell the tech to change it to exactly what you tell him. They have to do that if you insist.
This is what I learned from a Lemon Law attorney when we had a 2003 Dodge minivan back to the dealership 14 times in one year :crazyeyes:
if this is a recurring issue, you MUST use the same language when you give a description to the tech taking your car in. Make sure you keep every report they give you and refer back to in on subsequent trips back to the dealer. Use the same language if it's the same problem. And this is the most important part: make sure you read the report the tech gives you on these later visits to make sure that he wrote down exactly what you told him before you drop the vehicle off. If this is recurring issue they will try to change the wording and description so that if it comes down to a legal claim, they can say that based on the descriptions in the tech reports the issues are separate and not related. Make sure you tell the tech to change it to exactly what you tell him. They have to do that if you insist.
This is what I learned from a Lemon Law attorney when we had a 2003 Dodge minivan back to the dealership 14 times in one year :crazyeyes: