Please do not Dispute Charges BEFORE Contacting Me for a Return

[wayoflife]

I will be the first to say that I am not a perfect person. I try my best to help others out where I can and part of that is to make affordable products that I think fellow Jeepers can use. However, if what I make and sell comes to you defective or incomplete or if you find that it's simply not what you were looking for, I would ask that you PLEASE contact me about having it returned BEFORE placing a charge dispute with your bank. I am always happy to help but I can only do that if you give me a chance to do it.

The following is an email that I just got this morning from a lovely John Witkowski from Millville, Delaware and a perfect example of what I am referring to...

From: jawit2@aol.com <jawit2@aol.com>
Sent: Thursday, January 20, 2022 6:32 AM
To: store
Subject: RE: Order status updated

I just received the box, and it’s not even complete with all the necessary parts or installation instructions. It is not what I was looking for so I would like to return it for a refund. Please issue me an RMA. I have already placed a dispute on your charge with my bank. Please advise as soon as possible.

Thank you
John Witkowski

And for those of you who were wondering, this is the response I sent him...

From: store
Sent: Thursday, January 20, 2022 6:48 AM
To: 'jawit2@aol.com' <jawit2@aol.com>
Subject: RE: Order status updated

Hi John,
I’m sorry to hear that you are unhappy with what you ordered and would have been happy to assist you with a refund but was it really necessary to be such a DICK and place a dispute with your bank BEFORE seeing if I could help you out?? Honestly, toss what you have in the trash and go fuck yourself.
A full refund has been sent to you.

Sincerely,
Eddie

All I'm asking is for you to please give me a chance to make things right. Thank you.

 

[trailraider]

well I do have to say I enjoyed the bluntness of the response.

 

[19YJ94]

Some people just suck. Damn, I always talk with the vendor before a dispute, it's only common courtesy.

 

[WJCO]

Fucking people. Seriously.

 

[J&k_Overland]

Living the customer service workers dream there with that response Eddie

 

[2007 JKU CANADA]

Wow, I don't understand why some people wouldn't just ask and give you a chance to fix it first. Sound like John is just an asshole.

Love your response

 

[OverlanderJK]

Your responses are part of the reason I order from Amazon. I’m not sure I could handle a company telling me to go fuck myself.

 

[Jsouder53]

Great response! sorry you have to deal with such dicks

 

[TrailHunter]

 

[RCC]

John seems to be giving off a "Karen" vibe.

 

[Bullwinckle]

Wow people now a days. Seems to me like he took an opportunity to get free parts. Then used his bank to do so. Fucking pussy…

 

[CalSgt]

What a D-bag

What's the most expensive thing in the Wayalife store, like $120 maybe. I could understand immediately disputing major charges if a company ghosted me as soon as I called with an issue however $120 loss shouldn't fall in the major purchase category.

I've had nothing but good experiences with my Wayalife parts and swag purchases.

 

[KevinG]

Holy crap. I agree with CalSgt above. On top of that you aren't some fly by night over seas company or something. Sheesh.

 

[JimLee]

Cmon Eddie, you are being too harsh, you should send him the below consolation package.

 

[kevman65]

So, is it okay to dispute the charge if I'm just considering a purchase but haven't pushed the "BUY NOW" button?

 

[bobfriesenhahn]

Living the customer service workers dream there with that response Eddie

The typical customer service workers dream is to only answer the phone after 45 minutes. That is why they are so happy!

 

[Trail JK]

Your responses are part of the reason I order from Amazon. I’m not sure I could handle a company telling me to go fuck myself.

Why do I feel like you would have a new found gratification for the business?

 

[-AINOKEA-]

Cmon Eddie, you are being too harsh, you should send him the below consolation package.

View attachment 371250

That’s something overlander would have a freezer full of to hand out on Halloween.

 

[OverlanderJK]

That’s something overlander would have a freezer full of to hand out on Halloween.

I might next year. Some fuck gave me the rona this year on trick or treat day.

 

[CalSgt]

That’s something overlander would have a freezer full of to hand out on Halloween.

Someone around here used to always offer to send people a sack of frozen assholes, I just don't remember who

I might next year. Some fuck gave me the rona this year on trick or treat day.

Glad to hear you survived the Charlie-one-niner with your sense of humor intact