silverbackjk
New member
With the amount your spending with the you would think they would bend over backwards to help you. You should put a call in to mel for some help.
My PR60's with Full Float
- Thread starter crippledpetey
- Start date
With the amount your spending with the you would think they would bend over backwards to help you. You should put a call in to mel for some help.
Prime8
New member
ORE is the install shop and Mel's base camp, from what I understand. EVO MFG is where they actually make all their parts. And I have had the same issue with each of the 5+ times I've called. I have heard it from a lot of others too, not just you. So while I can sympathize with him dealing with stupid questions sometimes, I would still have to disagree with Greg that he isn't usually like that, since all evidence is to the contrary.
Prime8
New member
I had to battle for a long time to talk to Mel... Once I got him, he was very nice and very helpful, but getting past the gates can be tough sometimes because he is busy and everyone wants to talk to him... Haha
silverbackjk
New member
I would say that is true but if I'm spending 15k plus I want my questions answered and to be treated with respect. No brushed off
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I feel no matter the $ spent its customer service. The person that they're speaking with at that moment should be 100% top priority. If they are spending $100 or $10000 it doesn't matter. I understand busy as I am sure all of you do too. To me its your best foot forward all the time. I dont want to make it seem like I hate these people just disappointed. I have reached out numerous times and its been a similar experience every time. I will continue to order from them just with different expectations that is all. However I will say due to the lack of service they did lose out on both my PR60's and a PR44 order. If someone would have just followed up with a couple questions I had all my business would have been there.
Again I don't want to bash anyone just felt a little frustrated after calling when I was supposed to be called back yesterday.
Again I don't want to bash anyone just felt a little frustrated after calling when I was supposed to be called back yesterday.
OverlanderJK
Resident Smartass
Just to clear things up I wasn't bashing Jake, as I have never met or talked to him, but just what I have seen online. (and everything on the internet is true :cheesy
I agree about the hundreds of phone calls though. Customer service is a stressful industry. I'm sure EVO will make it right as they always do.Customer service should be given in every situation not just to people spending money. I work in the customer service industry and at times when I want to tell a customer to F off I smile and say "sure, no problem."
Prime8
New member
I felt the same way with spending $5k. Money is relative to who's spending it, so for me $5k is a significant amount.
Prime8
New member
Just give Chris a call, I guarantee he will wipe that bad taste out of your mouth.
silverbackjk
New member
Customer service should be given in every situation not just to people spending money. I work in the customer service industry and at times when I want to tell a customer to F off I smile and say "sure, no problem."
I was just saying when your placing such a big order you should get treated with respect and have your questions answered.
I was just saying when your placing such a big order you should get treated with respect and have your questions answered.
I understand completely! I am in sales/service myself. I always teach everyone that works for me that without customers we are not in business, PERIOD! The customer is not always right but what good is proving that to them. Take the opportunity to fix whatever is going on and prove we "give a shit", educate them and make them feel like they are part of the process not some idiot asking questions. If they knew it they wouldn't be contacting you. I feel so many people just miss the basics...we are all people not experts. Most of us would jump at the chance to learn something not be shown how much we don't know. Just my .02 :bleh:
Again sorry for all the ranting I am sure in 3-4 months when I am on some trail none of this will matter :yup:
Prime8
New member
Agreed. CALL CHRIS! I can be a worrier, especially when spending a lot of money, so every little question I had I called him, and every time he was courteous and helpful. I sure I was a pain in the ass for a while, but he handled it like a champ! Haha
RDE2ROK
New member
I have also had a problem with a question. I understand busy, but I need to know answers when ordering axles & suspension, and these guys are the professionals! I love there products but needs more customer service for sure. I just ended up ordering my axle from Dynatrac which were helpful with every question. I'm sure I paid more that way but have a full understanding of what I need and what I'm getting. I don't know who I talked to but I felt like I was a bother. Not meaning to slam anyone, but it's a lot of money!
Man, I'm sorry you guys feel that way. Not trying to be a fanboy or anything, and I certainly don't know the ORE crew as well as a lot of you on here, but I've had nothing but great experiences with them, both via phone and in person. In comparison, I've also checked out another shop relatively new to the off road scene, not going to mention any names (they're in Santa Fe Springs and should really stick with what they know best...ricers), and they sucked...they pushed products without asking, gave me the run around, and just weren't forthright in many respects.
With ORE, I've bothered Jake on many occasions asking the same questions over and over (about the PR 60, high steer kit, etc.) without any real commitment to buy as I am still saving up, and he has answered each of those questions...he also offered other suggestions that would save me money based on my needs. That's a two thumbs up in my book. But I do know they are busy and I also know they are inundated with some bs calls...I've personally been there in person during some of those calls, and even witnessed a couple coming in to ask them to do auto repair work on their Toyota Corolla.
With ORE, I've bothered Jake on many occasions asking the same questions over and over (about the PR 60, high steer kit, etc.) without any real commitment to buy as I am still saving up, and he has answered each of those questions...he also offered other suggestions that would save me money based on my needs. That's a two thumbs up in my book. But I do know they are busy and I also know they are inundated with some bs calls...I've personally been there in person during some of those calls, and even witnessed a couple coming in to ask them to do auto repair work on their Toyota Corolla.
Update**When rants go wrong :crazyeyes:
So I just got off the phone with Mel and Lisa from Off Road Evolution. Both were extremely nice and great to talk with. First off I want to make sure that I clear up anything that may have been taken the wrong way with an earlier post. I never meant to "flame" anyone, ORE or EVO. After chatting with Mel we are on the same page and I hopefully still on good terms, since we've never met in person :blush: But I made a post while frustrated which is never good and I should have handled it properly by talking with management not on a forum. I still do believe that customer service is #1 priority but what they don't know they cannot fix either and thats where I failed.
The fact that Mel took time to resolve this issue ASAP was awesome. I apologize to him and Lisa as well for making them take time out of their busy day to "deal" with this. I also encourage anyone that may have feedback for either ORE or EVO to contact them and give it. They were willing to listen to everything I had to say. I am truly sorry I never meant it to be taken this way at all.
I am still excited to get my awesome EVO products and will be ordering a couple more things shortly! :thumb:
So I just got off the phone with Mel and Lisa from Off Road Evolution. Both were extremely nice and great to talk with. First off I want to make sure that I clear up anything that may have been taken the wrong way with an earlier post. I never meant to "flame" anyone, ORE or EVO. After chatting with Mel we are on the same page and I hopefully still on good terms, since we've never met in person :blush: But I made a post while frustrated which is never good and I should have handled it properly by talking with management not on a forum. I still do believe that customer service is #1 priority but what they don't know they cannot fix either and thats where I failed.
The fact that Mel took time to resolve this issue ASAP was awesome. I apologize to him and Lisa as well for making them take time out of their busy day to "deal" with this. I also encourage anyone that may have feedback for either ORE or EVO to contact them and give it. They were willing to listen to everything I had to say. I am truly sorry I never meant it to be taken this way at all.
I am still excited to get my awesome EVO products and will be ordering a couple more things shortly! :thumb:
RDE2ROK
New member
I don't hold it against them, I know how popular they are and are very busy. Like I said I love their products and still need to get coilovers as well as other things. I know there are a lot of BS calls but a little patients goes a long ways. The money comes in through the customer.
OverlanderJK
Resident Smartass
Glad to hear Mel and Lisa made you happy!
I dont hold it against them either but I want to make sure that everyone knows they stand behind their shop and products and care what we as customers think. I wanted to let everyone know that as well since I was the one that started the rant. They did not ask me to post anything they just wanted to make sure a customer was taken care of. Thats why I encourage everyone to provide them with feedback if you have it :yup: it will only make it better for all customers. I was not in any way trying to attack or flame anyone. It was more frustration coming through where it shouldn't have.
ProfessionalDriver
New member
Glad to hear Mel and Lisa made it right! :thumb: