LAUNCH EDITION Gladiator - 3 Months and STILL WAITING on Peterson Jeep in Idaho

Ddays said:
If you really want to make a point with these guys, give them a negative review after the purchase when FCA sends you the survey email. They are graded on these and get really pissed when they get a bad one. My buddy bought a JL last year and when he picked it up it wasn't cleaned inside and had smudges on the paint from the mechanic's dirty hands. He gave a negative review. A couple days later the owner (I know him - he's a little bit of a hothead) called him and bitched him out because of the bad review. Sometimes that's the only way to get through to these folks
Click to expand...

This is so true! Had some warranty work done and the service manager was less than friendly and they botched the repair so it had to go back. When I got the survey I gave them a honest review. It wasn’t terrible, but it wasn’t perfect either. It didn’t take long to hear from that service manager wanting to know why they didn’t get a perfect score. I was offered all kinds of perks to give a second, perfect survey.
 
You must log in or register to reply here.
Top Bottom