For any of you thinking about staying at the Golden Nugget in Laughlin, allow me to share what Cindy and I just experienced with them before you do. And, I should first note that this is a hotel that we have stayed at on multiple occasions over the years and mainly because it's pet friendly. That said, on our most recent stay on January 6, 2024, we found ourselves very disappointed with the service that we received.
Back on 12/03/2023, I booked a room (confirmation GNL106521410 – copy of this attached) for our New Year Kick Off Run and told all the attendees to book there as well. About a week before our event, DirtheadDavis informed me that he was a few months shy of his 21st birthday and that he couldn't book a room unless he had someone who was 21 years or older to have his room associated with. Of course, I agreed to have him use my name.
On the day of check in, I got my room just fine and as I was trying to check-in DirtheadDavis, I was told that his reservation was nowhere to be found. After spending the better part of half an hour at the check in desk, I was then told that the room I got was actually his and that it was my original booking, the one I made at the beginning of December, that they couldn't find – it just didn’t exist. To this, I asked if they had any other rooms available and was told “yes”, and that I could even have the one they were going to assign to me being that it was a pet room. Now, this would have all been fine except I was told that the room would go from $120 (including tax, resort fee and pet fee) for the night to now being $235!! That's $115 MORE to get the exact same room and in spite of the fact that it was them who lost my reservation. When I asked about this, the only thing I was told is that they were "sorry for the trouble".
I'll tell you, if it weren't for the fact that it was late in the evening and that I was essentially at their mercy for a room that was pet friendly in the area, I would have just walked out and found another hotel to stay at or gone home.
Anyway, just wanted to share this experience with you so that you know what you may have to deal with if you decide to book there.
Oh, and just for proof, here is a copy of the original confirmation that I had received from the Golden Nugget.
Back on 12/03/2023, I booked a room (confirmation GNL106521410 – copy of this attached) for our New Year Kick Off Run and told all the attendees to book there as well. About a week before our event, DirtheadDavis informed me that he was a few months shy of his 21st birthday and that he couldn't book a room unless he had someone who was 21 years or older to have his room associated with. Of course, I agreed to have him use my name.
On the day of check in, I got my room just fine and as I was trying to check-in DirtheadDavis, I was told that his reservation was nowhere to be found. After spending the better part of half an hour at the check in desk, I was then told that the room I got was actually his and that it was my original booking, the one I made at the beginning of December, that they couldn't find – it just didn’t exist. To this, I asked if they had any other rooms available and was told “yes”, and that I could even have the one they were going to assign to me being that it was a pet room. Now, this would have all been fine except I was told that the room would go from $120 (including tax, resort fee and pet fee) for the night to now being $235!! That's $115 MORE to get the exact same room and in spite of the fact that it was them who lost my reservation. When I asked about this, the only thing I was told is that they were "sorry for the trouble".
I'll tell you, if it weren't for the fact that it was late in the evening and that I was essentially at their mercy for a room that was pet friendly in the area, I would have just walked out and found another hotel to stay at or gone home.
Anyway, just wanted to share this experience with you so that you know what you may have to deal with if you decide to book there.
Oh, and just for proof, here is a copy of the original confirmation that I had received from the Golden Nugget.
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