WJCO
Meme King
UPDATE: after exchanging PMs with Matt, the store manager reached out to me today to personally apologize, clarify what happened, and reimburse me for the trouble. I took the opportunity to impress upon him the importance of getting these things right as well as to ask what their procedure for torquing is. He assured me each lug nut should be torqued 4 times: once by impact wrench to seat them, a 2nd time to torque everything to 65 ft-lbs, a 3rd time in a star pattern by hand to final torque, a 4th time in a circle just to make sure everything is good to go.
He also said that with something like this, they do a full root cause analysis and will be checking their training, torque wrench calibrations, etc.
I agreed to give them another chance and see if they can get it right. You can bet that I'll be checking EVERYTHING after that visit and will report back here with my findings. Probably won't be for a while since I just got them rotated and balanced.
Glad to hear they made a strong attempt to make it right. Hope things go better next time.