I am sorry to hear about your experience. I heard about how the head of customer service forgot you on hold, that is pretty embarrassing
so I can definitely understand your frustration..
To anybody else, this guy is frustrated with our product and he brings up some very good points, so I wouldn't be so quick to call him a liar (however more of a greeting would have been nice
) I have attached the picture of his u-bolt that failed multiple times.
Also unfortunately, in the past our source for those latch parts was in Europe and that rendered us unable to influence quality control on said parts before they were sent over.
After reviewing your picture, and the parts, we have decided to get replacement u-bolts made by a local company in Indiana, with better materials. Not sure about the insurance policy, but we notice the previous imported u-bolts were better quality material, and the quality of the metal seemed to have gone down. However a few issues still cause snaps sometimes (overtension of the bolt, or the latch and hook being out of alignment, creating a side shear force that adds extra stress to the u-bolts). It looks like the picture above was maybe from overtension, as the tensile force seems to have pulled the threads apart.
If you are still interested in a replacement, I can work to send you one as soon we get them in, so that our product no longer fails on you, just pm me all of your contact, and order info! We will be sending better u-bolts with the future orders when they are in, and gradually replacing the old ones. If you are no longer interested since you have made your own, that's also understandable. Please let me know what you think! I'm here to try and help you achieve maximum satisfaction with our product!
(P.s. The customer service rep you spoke to was Aury
) My name is Vlad
The bumper is well built however the latching system used to secure the spare tire carrier to the bumper (Signature Series JK Model) will fail you. LOD is not concerned with doing the right thing and upgrading this part. It will eventually leave you stranded on the trail as it did me. I have went through 4 of them so far and rather then pay LOD 50.00 every couple of years I have designed my own which so far has stood the test.
I've tried to reach out to LOD on this and their customer service is terrible. The first time I brought it to their attention I was told I installed it incorrectly, which I did not, installation is very simple. Now when you bring it to their attention they will say 1-2 years is normal wear and tear. So they have a built-in insurance policy that you will have to pay them every couple of years for a new latch.
So the moral of the story is if you buy this set up (again for the JK) you better purchase an extra latch or build your own and keep them with you, otherwise you will be sitting on the trail wondering what to do with your spare and tire carrier.
Good luck and happy 4-wheelin!!