My Switch Pros faceplate has been slowly peeling off for sometime. I was just sticking it back down but it got progressively worse and just finally popped off in this heat completely with no stick left. I called up Switch Pros and they told me I could send it back in and they’d replace it free of charge. I told them I didn’t want to be without it and asked if they could just ship me a new faceplate and sticker set. Figured I was capable enough to put a sticker on myself. Did that today. They shipped me everything I needed including alcohol wipes, a clean cloth and 3 faceplates in case I screwed up the first two. Also included was a couple pieces of red scotch-brite as they want you to scuff up the clear plastic under the faceplate to help with adhesion of the new one. Although the newer faceplate is just flat and printed versus the old style that had little recesses for each of the buttons (more of a refined feel in my opinion), I was super happy with them taking care of the issue promptly and with no questions asked. Great customer service if you ask me. Great job SwitchPros.
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