Having issues with Dynatrac...
Based on all the positive posts about Dynatrac and their ProGrip brakes for the JK. I took the plunge and ordered the set. I received an email confirmation instantly and waited for delivery. After a week I didn't receive a shipping confirmation so I called to follow up. Calling the main number it asks for an extension or hang on for next rep. I waited and spoke to a gentlemen who could not find my order. He said my order confirmation didn't make sense and didn't have the usual digits. He transferred me to someone else that I explained the situation to. After staying on hold for 10 minutes, the guy came back on the phone and said he found the order and it would ship the following day. I asked whether I would get a tracking number and he told me I would through email once the parts are shipped. Great! 2 days later and no email confirmation with my tracking. I call again...speak to someone...they can't find my order...he asks whether I placed this order online? Yes...he transfers me because "he can't see online orders"...the transfer sends me to a voicemail box where no one picks up. I leave a message with my contact info and no one calls me back...WTF?!?
Since Wayalife is tight with dynatrac, can anyone tell me whose extension I can call directly to find out where my parts are?? Annoying customer service to say the least.
Based on all the positive posts about Dynatrac and their ProGrip brakes for the JK. I took the plunge and ordered the set. I received an email confirmation instantly and waited for delivery. After a week I didn't receive a shipping confirmation so I called to follow up. Calling the main number it asks for an extension or hang on for next rep. I waited and spoke to a gentlemen who could not find my order. He said my order confirmation didn't make sense and didn't have the usual digits. He transferred me to someone else that I explained the situation to. After staying on hold for 10 minutes, the guy came back on the phone and said he found the order and it would ship the following day. I asked whether I would get a tracking number and he told me I would through email once the parts are shipped. Great! 2 days later and no email confirmation with my tracking. I call again...speak to someone...they can't find my order...he asks whether I placed this order online? Yes...he transfers me because "he can't see online orders"...the transfer sends me to a voicemail box where no one picks up. I leave a message with my contact info and no one calls me back...WTF?!?
Since Wayalife is tight with dynatrac, can anyone tell me whose extension I can call directly to find out where my parts are?? Annoying customer service to say the least.