RotopaX, you're awesome!

[Charlie Mike]

Just wanted to give a shout out to the customer service at RotopaX. My cousin bought me two 2 Gallon Water RotopaX for Christmas. I filled them up thinking I would use them as emergency water at home when I'm not using them on the trail for camping and what not. To my surprise, I found a pin size hole in the bottom of one of the packs. I gave RotopaX a call directly and explained to them the situation. They said all I have to do is email them a picture of the tank and where the leak is, and they said they would send me replacement pack. I just finished sending the email with photos and a video of the leak, and they responded within a few minutes saying a replacement pack would be shipped right away! Just wanted to give props to RotopaX for the painless customer service! :thumb:

 

[catahoula]

Better to find out now then later.

 

[kfd78]

Rotopax

That's good to know. I had the same success with best top when I had an issue with my trek top.


Adam

 

[2011jk]

Glad their service worked for you, I tried 2-3 times phone and emails and even though they said they would replace my gas spout I never did get one. Sold them with the old JK. Never liked them as they swell in the heat as they don't internally brace them.

 

[wlmiller2010]

Love mine, they have helped, even at the mall with my 5 yr old scrapped her elbow had first aid kit and she thought it was cool.