Please take time to note that I am NOT Amazon or some big corporation that sells products through them. The things I sell are things that I've made for myself and offer to fellow Jeepers with the hope that they will find them useful as well. With that said, I'd like to point out that we have the following RETURN POLICY on all the products and items that we have available for sale and customers are encouraged to read it, prior to placing an order:
I realize that some of you may not like what you've just read and if you are one of them, I would suggest that you do NOT purchase what we sell. In spite of what some choose to believe, it is not financially viable for me to accept returns on items that have been installed as they are extremely difficult to re-sell. Likewise, I have found that products that have been opened often times get shipped back to me without proper packaging and because of it, come back damaged or destroyed.
Now, the reason that I'm posting all this today is because I've had to deal with a guy who, 'builds airplanes for a living and has been doing custom fabrication for 25 years' named Gregory Hren. In spite of all the photos and 2 detailed installation videos that we have up on YouTube, this self-proclaimed expert still needed to open up his package, but nothing more, to tell him all that he needed to know and why he needed to return it. The following is the conversation that we had.
This first email was sent to me on Friday night...
This follow up email was sent to me on Sunday morning. You know, because some of us have no lives and are glued to our computers all weekend long...
To the first email, I responded with the following this morning...
After reading his second email, I sent the following response...
Here's what he responded with...
And followed it up with this. Guessing to butter me up...
My responses...
Of course, it's my fault that he chose not to read our RETURN POLICY prior to placing his order and I am the one who's being unreasonable about his buyers remorse. Therefore, I am required to take back his order. And, being that the only thing he's done is 'simply open a package' and nothing more, he decided to go full Karen and dispute his charge with AMEX...
It's funny because, before he sent me that last email, I was ready to give in a bit and assuming what I got back was in new and unused condition, ready to give a refund IN SPITE OF our return policy. This is what I responded with...
BTW, disputing a charge due to buyers remorse is considered to be “friendly fraud” and this is something I can and will fight. If you really want me to help you out, try not to be such a self-righteous karen. You'd be surprised at how much that alone can get you.
I realize that some of you may not like what you've just read and if you are one of them, I would suggest that you do NOT purchase what we sell. In spite of what some choose to believe, it is not financially viable for me to accept returns on items that have been installed as they are extremely difficult to re-sell. Likewise, I have found that products that have been opened often times get shipped back to me without proper packaging and because of it, come back damaged or destroyed.
Now, the reason that I'm posting all this today is because I've had to deal with a guy who, 'builds airplanes for a living and has been doing custom fabrication for 25 years' named Gregory Hren. In spite of all the photos and 2 detailed installation videos that we have up on YouTube, this self-proclaimed expert still needed to open up his package, but nothing more, to tell him all that he needed to know and why he needed to return it. The following is the conversation that we had.
This first email was sent to me on Friday night...
This follow up email was sent to me on Sunday morning. You know, because some of us have no lives and are glued to our computers all weekend long...
To the first email, I responded with the following this morning...
After reading his second email, I sent the following response...
Here's what he responded with...
And followed it up with this. Guessing to butter me up...
My responses...
Of course, it's my fault that he chose not to read our RETURN POLICY prior to placing his order and I am the one who's being unreasonable about his buyers remorse. Therefore, I am required to take back his order. And, being that the only thing he's done is 'simply open a package' and nothing more, he decided to go full Karen and dispute his charge with AMEX...
It's funny because, before he sent me that last email, I was ready to give in a bit and assuming what I got back was in new and unused condition, ready to give a refund IN SPITE OF our return policy. This is what I responded with...
BTW, disputing a charge due to buyers remorse is considered to be “friendly fraud” and this is something I can and will fight. If you really want me to help you out, try not to be such a self-righteous karen. You'd be surprised at how much that alone can get you.
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