There is a setting you can change for that, also when you’re on the phone you can also turn the volume down at that time, during the call. You can also use the steering wheel controls or the volume control on dash to change volume during active ringing
I have done that but the next call is back up to unbearable levels
Took us almost three years to figure this out, lol.There is two different volume settings. One for music and one for phone. Recommend making a phone call and adjusting the volume as it’s ringing