My expectations are typically that a part will show up within 2 weeks or less unless I've been told otherwise. Basically, if I order something online, I hope to have it in a week or less but 2 weeks at maximum. However, if a vendor told me promptly that it would be a 5-6 week wait, I would make a decision at that point if I wanted to continue the purchase or just get a refund. When a delay of an extra week or less occurs, as long as the company communicates with me, I'm usually just willing to wait and I don't get too pissed off about it.
Yea I would definitely cancel my order and never do business with a company that ghosted me. Complete bullshit on their part.
wayoflife, I ordered a Coverking headliner from Morris 4x4 back in early November, when they sent me an email and told me at the end of December that it wouldn’t be delivered until sometime in February I was surprised and disappointed since I was used to Amazon being able to deliver in just a few days. I told them this was unacceptable to just cancel my order. So imagine my surprise when in February they emailed me again and told me it would be at least 6 more weeks until it would ship!! I made sure they understood this time that I was not amused by their delay and found it funny that they could actually think I would be okay with a delay of over 5 months. Additionally I told them to not only cancel my order (again) but to remove me from their mailing list on both Morris 4x4 and Coverking. This was actually the first time I ever waited that long for anything I’ve ordered, but if the sellers and manufacturers start to understand that the consumers will not tolerate that long of a wait in the future then they will start to make their systems more efficient or stop offering items with long lead times. (By the way, at no time did Morris 4x4 or Coverking ever state in their advertising that there was an extended waiting period of 5 months or more, at which point I never would have ordered in the first place). It’s too bad really since the Coverking headliner is one of the only headliners that offers full coverage of the entire inside roof and offers a more fully finished look that truly Jeep should be offering as an option anyway. Thanks! Fred
You do realize that it's not their fault for the delay? Overseas manufacturers/shipping are the reason for the delays for the most part.
What if there are other companies that make a similar part and with quality? Does your support of a company outweigh your desire to receive what you're wanting or needing?
Up front and honest communication is definitely key in how long I'm willing to wait for something. So long as I'm allowed to understand what I'm up against, I can make the decision whether or not it'll be worth it to me.
The ghosting thing is unreal and to me, it's only gotten worse with the virus. It's literally become the go to reason for shitty customer service and I hate when you call a company and the first thing you hear is how you need to expect a ridiculous wait time and because of it.
That sounds about right to me. I'll easily pay next day air for something I need right now. I'm lucky in that I have a Summit warehouse near by and up until the virus, I was able to get most replacement parts same day, 7 days a week and until 9 pm.
Seems like the consensus is 2 weeks and I would have to agree. And, as other have stated, communication - HONEST communication is critical.
Maybe before your time but there used to be a good company called Full-Traction. I say used to be because they went down the same rabbit hole. Last I heard, they were being taken to court.
I think that's what frustrates me the most, when you order something and are told that it'll be delivered in a set amount of time and then later be told that it's gonna be even longer without any real idea of how much longer is longer. Sure, you can change your plans but only after wasting time on waiting for nothing.