I had my Jeep at the dealership when my oil filter housing adapter cracked, the Jeep had 1600 miles on it at the time. My Jeep had to be towed to the dealership due to the oil leak, so, I was not at the dealership when my Jeep arrived, this was on a Wednesday, the dealership calls me to get my info and then proceeds to tell me they are going to try to look at my Jeep the following Thursday, so, I ask when is a good time to swing by to pick up my rental/loaner car. The young lady informs me that they do not do rental cars, I ask to speak with her manager to which I was told the same thing. I explain to them that even tho I did not buy my Jeep from them, I did buy a product they sell and the reason why my Jeep was at their dealership is because of Jeep's warranty that states the vehicle will be towed to the nearest dealership of your current location, and that my Jeep is brand new, 1600 miles. No go, they did not care.
So, I call Chrysler and speak with them, they apologized and said they would take care of a rental/loaner for me. Chrysler also told me that it really is up to the dealerships as to whether or not they offer loaners , seeing that it was going to be basically a week before they were even going to get to my Jeep and the fact that it only had 1600 miles on it they would make sure I got a loaner. I get a call from the dealership where my Jeep was with info on my rental car that they are providing for me.
Now, I did not think I should be treated special just because my vehicle was broken, but when you drop that kind of coin on a vehicle and its in the shop with only 1600 miles on it, I do expect at the very least a loaner.