DEALERSHIP EXPERIENCE - Do You Give Straight 10s?

From my experience customer surveys never affected me as a tech. All of my dealership surveys were advisor or sales related.

My pay obviously depended on people buying work. The better work I did the more likely they would come back and do more routine maintenance items which were easier to make money on.

I went to my former dealer for parts for a side job the other day and man were they slow. Guys were struggling to get to 40hr pay weeks with how little work was coming in and the types of jobs that were in the door. Basic oil changes don’t pay the bills

Ruttin1 said:

Just bought a Jeep couple months ago. The sales guy was great. Gave him all 10s. The office manager was a dick and they screw you with a $320 document fee. I bombed him and said why.
Dude never looked me in the eye. Said everything to my wife. I hate that. Look me in the eye man!

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In most of our car/Jeep purchases the dealership has tried (or succeeded) with screwing us over during the final purchasing process. For example "forgetting" to include the promised $2,500 discount, or secretly adding things to the purchase documents. Luckily, we did catch the underhanded tricks 3 times before paying. Once I was requested to sign the purchase document in advance (for purpose of qualifying for a loan) and the very christian salesman (with a crucifix on his desk) modified the document after I signed it to include an add-on service warranty.

You need to pay close attention, and request to examine every detail of the purchase documents before signing/paying. Chances are very good that they have added extra charges (things which are very profitable to the dealership) without mentioning it to you.